01Understand
What we doInterviews, observation, review of processes, systems and decision paths
What you getA maintainability diagnostic: a map of strengths and weaknesses
The method
The rigour of critical systems, applied to organisations.
An aircraft flies for decades because every requirement, every part and every decision is recorded, and because its maintenance is designed from the start. We apply these principles to how your organisation works.
Four phases
Four phases, always the same.
02Structure
What we doGovernance, standards, priorities, architecture choices
What you getClear rules and responsibilities, a roadmap
03Build
What we doProcesses, applications, integrations, documentation, training, alongside your teams
What you getWhat was decided, in place and understood
04Maintain
What we doMonitoring, support, periodic reviews, indicators
What you getA reliable whole that keeps improving
↻ What we observe in operations feeds the next diagnostic.
Enterprise architecture
From business to technology, everything is connected.
An organisation works in layers: rules, processes, data, applications, infrastructure. When one layer moves without the others, the whole weakens. We align business architecture and technical architecture.
Choose a business capability to see everything it depends on.
Governance
Business
Technical
Rules & decisions
Processes
Information
Applications
Integration
Infrastructure & security
Intervention rules
Production trade-offs
Quality procedures
Prepare and record interventions
Plan manufacturing
Handle non-conformances
Equipment history
Batch records and deviationsshared
CMMS
ERP · MES
QMS · quality documents
Exchanges and shared reference datashared
Shop-floor networks and PLCs (OT)shared
Hosting, backups, access
Center of Excellence
Choose a business capability to see everything it depends on.
- Rules & decisionsIntervention rules
- ProcessesPrepare and record interventions
- InformationEquipment history
- ApplicationsCMMS
- IntegrationExchanges and shared reference datashared
- Infrastructure & securityShop-floor networks and PLCs (OT)shared
Center of Excellence
Replacing the CMMS also affects intervention rules, equipment history, exchanges with the ERP and shop-floor networks.Choose a business capability to see everything it depends on.
Center of Excellence · It keeps the layers consistent: shared rules, recorded decisions, coordinated changes.
Simplified example: an industrial site.
Principles
Six principles we apply everywhere.
The need before the solution
We state what must be achieved before choosing a tool.
Every decision is recorded
Who decided what, when and why.
We know what is in place
Processes, systems, versions, owners.
We design for maintenance
“Who will look after this in three years?” is asked from day one.
Knowledge is passed on
Documentation, training and pairing are part of the deliverable.
The simplest solution that holds
No oversized architecture, no tool too many.
One grid
The same grid to assess and to build.
The six components of a Center of Excellence are used both to diagnose an organisation and to structure the response.
01Governance
Question : Who decides what, and how?
Deliverables : Bodies, roles, responsibility matrix, decision path
02Standards
Question : Which rules and methods do we apply?
Deliverables : Standards, procedures, usage rules, document templates
03Portfolio
Question : What are we working on, and in what order?
Deliverables : Request intake, prioritisation criteria, roadmap
04Skills
Question : Who knows how, and how is that knowledge passed on?
Deliverables : Skills map, training paths, communities of practice
05Operations
Question : How does what is in place stay reliable?
Deliverables : Monitoring, support, operating procedures, service commitments
06Continuous improvement
Question : How do we learn from what happens?
Deliverables : Lessons learned, periodic reviews, indicators, watch
Deliverables
What you keep.
- Maintainability map
- Responsibility matrix
- Standards: rules and procedures
- Prioritised roadmap
- Documentation and operating procedures
- Skills plan
- Monitoring dashboard
And AI?
AI, an option assessed like any other.
In every “Structure” phase, AI is one option among others. It is only chosen if it does better than a simpler solution, and it then follows the same method as any system.
We only recommend AI when it does better than a simpler solution: a redesigned process, a clear rule, a conventional application.