Projects delivered, then abandoned
Go-live marks the end of attention, not the start of the system's life.
Services / Run & managed services
What is in place must stay in place.
Operational maintenance comes from aerospace and defence: a system is only valuable if it stays available and reliable throughout its life. We apply it to your applications, systems, processes and uses of AI.
Warning signs
What should alert you.
Support without procedures
Incidents are handled case by case, with no escalation path.
Changes made in a rush
Requests pile up and are handled once they become critical.
Invisible drift
Quality, costs, security: without monitoring, nothing warns you.
What we do
- Level 2 and 3 monitoring and support
- Application maintenance: corrective and evolutionary
- Operating procedures and service commitments
- Periodic reviews and improvement plan
- For AI: monitoring answer quality, costs and drift
What you get
- Available, monitored systems
- Incidents handled under clear rules
- An improvement plan that is followed
This domain can also be carried by a Center of Excellence, in-house or alongside you. Discover the Center of Excellence
Our approach
Maintainability audit
Architecture, dependencies, documentation, security, risks.
Takeover and stabilisation
Procedures, monitoring and knowledge transfer, usually over 3 to 6 months.
Service over time
Operations, support, continuous improvement.